Absolutely. At AtelierPerfumery we source all our fragrances directly from authorized distributors and brand partners. Every product we carry is 100% genuine and authentic. We take great pride in offering only verified luxury fragrances to our customers.

Choosing a fragrance is a very personal experience. We recommend exploring the fragrance notes and family listed on each product page. If you need guidance, our Customer Care team is always happy to assist you in finding the perfect scent.

Yes. AtelierPerfumery has physical store locations across the UAE where you can experience our full collection in person. Visit our Store Locator page for the nearest location to you.

Orders within the UAE are delivered within 1 to 3 business days from the date of dispatch. Deliveries to remote areas may require additional time.

Delivery within the UAE is free on all orders. For international destinations shipping charges start from AED 150 for Saudi Arabia, Kuwait, Bahrain and Oman, and AED 230 for the rest of the world. Final charges may vary based on the weight and dimensions of your order.

All orders are processed within 1 to 2 working days, excluding weekends and UAE public holidays.

Yes. Once your order has been dispatched you will receive your tracking details. For any assistance with tracking please contact our Customer Care team.

AtelierPerfumery is not responsible for failed deliveries due to an incorrect or incomplete address, an unavailable recipient, or restricted access to the delivery location. Please ensure that all delivery details are accurate before placing your order.

Submit your return request through our website within 7 days of delivery. Our team will contact you within 48 hours to arrange a collection at a convenient time.

Items must be unused, unaltered, and returned in their original packaging with all labels, tags, and authenticity cards intact. The original Order Confirmation must also be included.

Returns will not be accepted if the item has been used or opened, if original packaging or tags are missing, or if the return request is made after 7 days of delivery.

Credit and debit card refunds are processed back to the original card within 14 to 21 working days after the return is approved. For Cash on Delivery orders, our Customer Care team will contact you to collect your bank details and transfer the amount directly to your account.

Please contact us immediately with clear images and your order details. We will arrange a replacement or full refund upon verification of the issue.

We do not currently offer direct exchanges. Please return your item through the standard returns process and place a new order for the item you would like instead.