Frequently Asked Questions
In case the item you received is damaged or defective, you could return an item in the same condition as you received it with the original box and/or packaging intact. Once we receive the returned item, we will inspect it and if the item is found to be defective or damaged, we will process the refund along with any shipping fees incurred.
In the unusual circumstance where the item received is wrong, you can return the item in the same condition you received and in the original box and/or packaging intact. Once we receive the returned item, we will process the refund along with free 15 day returns.
There are a few certain scenarios where it is difficult for us to support returns: 1. Return request is made outside the specified time frame, of 15 days from delivery. 2. Product is used, damaged, or is not in the same condition as you received it. 3. Any consumable item which has been used. 4. Anything missing from the package you’ve received including price tags, labels, original packing, freebies and accessories.
If you change your mind before receiving your item, just call us to cancel your order and we will process the refund along with any shipping fees applied. If you wish to return the item after receiving it, you have up to 15 days to return them, keeping the below rules in mind: 1. You can’t return Clearance Items clearly marked as non-returnable and displaying a No-Return Policy. 2. Only the items with ‘Retail Packaging’ never opened (Sealed/Closed Box) and still with its Original Seal can be returned.
Typically, Courier representative will contact you within 3-5 days from the day you requested a return. However, it might sometimes take up to two weeks for a courier to collect the item.
At the moment, you will not be able to contact the courier company directly. However, once our courier representative contacts you to schedule the time for the pick-up of a return item, you may provide your preferred timings to them.
There may be situations in which you were not able to return items within the 15 days, in such cases please contact our Customer Service Team +971565383900 or through the Returns page to file a complaint. Complaints are handled on case by case basis. However, all acceptable returns as per Consumer Protection Laws will honor the outlined duration.
If you have paid through electronic means (Credit or Debit card), the paid amount will be refunded to your card. The amount paid may take up to a month to reflect in your card statement, depending on individual’s bank process.
A brand-new, unused, unopened, undamaged item in its original packaging . Packaging should be the same as when it was delivered to you.
If you have paid through Cash on Delivery (COD), the money would be refunded to the bank account you provide to our executives while processing the return or you can contact +971 565383900 for additional options
At the moment, the item can be returned to us only through one of our assigned courier services.